Hi everyone!
I hope this summer has been treating you well! I am very excited to be able to offer my insights this summer regarding my internship with Deloitte Consulting. Let’s do a quick introduction: My name is Jamie Yieh. I am a rising senior, proudly born and raised in Houston, TX. I am double majoring in Business Administration and Policy & Management. I am extremely grateful to have the opportunity to intern with Deloitte Consulting this summer under their Strategy & Operations (S&O) division as it will provide me (and in essence you..) a 10-week sneak peek into the mysterious life of the always traveling, never sleeping, but nevertheless accomplished consultant.
My first week at Deloitte involved an orientation day where I met both undergraduate and MBA interns from the Pittsburgh, Harrisburg, Detroit, and Boston offices. Throughout the remainder of the week, we each received project assignments and on-boarding materials and were expected to meet with our counselors to talk about our summer goals.
I was staffed on the Aetna project in Hartford, CT and would be traveling there every Monday and traveling back to Pittsburgh every Thursday for the next 9 weeks. My on-boarding materials consisted of about 8 powerpoints and a document with a list of 50 or so acronyms commonly used in the healthcare/pharmaceutical industry. Decipher these: COB, MAC, DUR, MOD, PBM. Yeah, I was expected to go through these materials prior to arriving in Hartford so I would be caught up with all that has been happening at Aetna. With tons of information thrown at me all at once, I couldn’t help but feel overwhelmed. I was reassured though that even senior consultants and managers feel overwhelmed when they start a new project and soon enough I would feel comfortable conversing in acronyms. I’ll let you know if this really holds true.
I arrived in Hartford on Monday morning, drove to Aetna’s office and introduced myself to the team. Immediately, I was thrown into a 4-hour conference call. I was asked to take meeting notes which would be submitted to the project management office (PMO, yes another acronym) so the notes should probably be pretty good. I’ll be honest, taking notes sounds easy but I struggled a lot trying to understand the lingo they were using. Every time I didn’t understand an acronym or action item, I added a question mark to remind myself to go back and see if I could better decipher the sentence that was said. By the end of the 4 hours, I had a good 20 question marks. I submitted it anyway to my manager and received feedback right away. He said my notes got better as It went along and that I would have another try tomorrow to reach his expectations. Yes, I was thrown into another 4 hour conference call and it was a challenge to get the meeting notes to be at what was expected from the PMO but I appreciated being thrown into a blazing fire from day 1 or else it would have taken me twice as long to understand the project’s goals and timeline.
So far, I have really enjoyed my work. It’s challenging but also exciting to see how my deliverables fit into the bigger picture of impacting Aetna’s operations. Being consumers, we never really take note of operational changes because transitions are strategically streamlined. Being behind the scenes is a big eye-opener for me and I am excited to get involved in some client interaction with Aetna next week. More updates soon!
I hope this summer has been treating you well! I am very excited to be able to offer my insights this summer regarding my internship with Deloitte Consulting. Let’s do a quick introduction: My name is Jamie Yieh. I am a rising senior, proudly born and raised in Houston, TX. I am double majoring in Business Administration and Policy & Management. I am extremely grateful to have the opportunity to intern with Deloitte Consulting this summer under their Strategy & Operations (S&O) division as it will provide me (and in essence you..) a 10-week sneak peek into the mysterious life of the always traveling, never sleeping, but nevertheless accomplished consultant.
My first week at Deloitte involved an orientation day where I met both undergraduate and MBA interns from the Pittsburgh, Harrisburg, Detroit, and Boston offices. Throughout the remainder of the week, we each received project assignments and on-boarding materials and were expected to meet with our counselors to talk about our summer goals.
I was staffed on the Aetna project in Hartford, CT and would be traveling there every Monday and traveling back to Pittsburgh every Thursday for the next 9 weeks. My on-boarding materials consisted of about 8 powerpoints and a document with a list of 50 or so acronyms commonly used in the healthcare/pharmaceutical industry. Decipher these: COB, MAC, DUR, MOD, PBM. Yeah, I was expected to go through these materials prior to arriving in Hartford so I would be caught up with all that has been happening at Aetna. With tons of information thrown at me all at once, I couldn’t help but feel overwhelmed. I was reassured though that even senior consultants and managers feel overwhelmed when they start a new project and soon enough I would feel comfortable conversing in acronyms. I’ll let you know if this really holds true.
I arrived in Hartford on Monday morning, drove to Aetna’s office and introduced myself to the team. Immediately, I was thrown into a 4-hour conference call. I was asked to take meeting notes which would be submitted to the project management office (PMO, yes another acronym) so the notes should probably be pretty good. I’ll be honest, taking notes sounds easy but I struggled a lot trying to understand the lingo they were using. Every time I didn’t understand an acronym or action item, I added a question mark to remind myself to go back and see if I could better decipher the sentence that was said. By the end of the 4 hours, I had a good 20 question marks. I submitted it anyway to my manager and received feedback right away. He said my notes got better as It went along and that I would have another try tomorrow to reach his expectations. Yes, I was thrown into another 4 hour conference call and it was a challenge to get the meeting notes to be at what was expected from the PMO but I appreciated being thrown into a blazing fire from day 1 or else it would have taken me twice as long to understand the project’s goals and timeline.
So far, I have really enjoyed my work. It’s challenging but also exciting to see how my deliverables fit into the bigger picture of impacting Aetna’s operations. Being consumers, we never really take note of operational changes because transitions are strategically streamlined. Being behind the scenes is a big eye-opener for me and I am excited to get involved in some client interaction with Aetna next week. More updates soon!
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